1. Avoid fake Amazon accounts
Amazon has a major issue regarding the immense number of fake accounts on its eCommerce platform. The prominence of fake Amazon accounts has continued to grow to a point that Amazon has to launch a new service called Amazon Fraud Detector to specifically battle fake Amazon accounts. When a customer buys from a merchant that turns out to be a fake account, the customer has to request a refund or submit a claim to Amazon, which is tedious.
By purchasing from our website directly, you won’t face the risk of potentially purchasing from a fake merchant that’s pretending to carry our flour and ending up receiving the wrong or a fake product
2. Avoid fake Amazon reviews
According to an analysis by the Washington Post, a majority of reviews in certain Amazon product categories are fraudulent or paid. That is supported by a more recent analysis from Fakespot, which analyzes and grades review content on Amazon.
This large amount of fictitious reviews may influence shoppers to inadvertently purchase products that have subpar quality or from fake accounts (refer to point 1).
By purchasing directly from our online shop, you can be completely assured that our products are top-tier quality and our reviews are authentic and written by our beloved customers. You can also read tweets and Facebook reviews about our products from local bakers who are trying new recipes!
3. Support the mill and local businesses
We’re locally operated in the United Kingdom and we supply bakers, restaurants and other commercial businesses nationwide with quality flour for their baked goods and dishes. By purchasing from us directly, you’re supporting a local UK company that’s supporting UK local farmers, bakeries, transportation businesses, and more. When a customer buys from Amazon, Amazon takes a commission from the sale which minimizes our profit margin and impacts the livelihood of our company, staff, and suppliers.
4. Receive high-quality customer service
You can speak with a member of our team if you purchase directly from us and have any questions about your order or the flour you’ve purchased and we’ll reply back within 24 to 48 hours. If you purchase from an Amazon merchant, it may take longer for the merchant to reply as we don’t have control on the time length it takes for the merchant to reply and we won’t be able to assist you with your order or guarantee you’ll receive the real product
5. Become part of the Cotswold Flour Baking Club community
We are on a mission to promote baking of all kinds, encourage new bakers by sharing knowledge and develop new ideas and recipes for the next generation of bakers!
By purchasing from us and joining the Cotswold Flour Baking Club, you’ll find details of our competitions and giveaways, access to our upcoming events, links to our favourite recipes and latest blogs, as well a Forum to ask and answer any baking questions you have! The club is a brilliant online community that enables bakers and food enthusiasts to support one another in their cooking journey!
Thank you for your support!
The Matthews Cotswold Flour Team