Frequently Asked Questions

We will endeavour to dispatch orders within 48 hours if they are made before 2pm Monday to Friday and deliver within 5 working days. If your order is placed on a Friday evening, weekend, or bank holiday, we will aim to dispatch your order on the next working day. We are currently experiencing higher seasonal demand and our current delivery times are between 5 and 10 working days. We can no longer guarantee delivery before Christmas.

Our current planned opening ours for the holiday period are listed below. This relates to the office only and does not necessarily align with our Production or Fulfilment timetable. Monday 23 December: 08.00 to 17.00 | Tuesday 24 December: 08.00 to 12.00 | Wednesday 25 December (Christmas Day): Closed | Thursday 26 December (Boxing Day): Closed | Friday 27 December: 09.00 to 15.00 | Monday 30 December: 09.00 to 15.00 | Tuesday 31 December: 09.00 to 12.00 | Wednesday 1 January (New Years Day): Closed | Thursday 2 January: 08.00 to 17.00 (possible early closure from 12.30) | Friday 3 January: 08.00 to 17.00 (possible early closure from 12.30)

When your order has been accepted and paid for, you will receive an order confirmation via email. Once your order has been collected by the courier, they will keep you notified of any delivery updates.

If your order has not been processed and dispatched, then we can issue a refund. Please email info@cotswoldflour.com clearly stating your order number, name, and stating you wish to cancel. If your order has already been dispatched, then unfortunately we are not able to cancel the order and issue a refund.

If your order has not been processed and dispatched, we are able to make amendments to orders. Please email us clearly stating your order number, name and the amendments you wish to make. If your order has already been dispatched, then unfortunately we are unable to make any amendments.

You can check your order out as a guest but having an account will save your order history and address details for a faster checkout process in the future.

We do not include any paperwork in the box, if you leave a note in the order notes our friendly staff will hand write a gift message for you and this will be included in the box.

Our boxes have been designed to carry either 5 or 10 x 1.5kg. Ordering in multiples of 5 ensures they fit snugly in the box and are therefore less likely to get damaged during the delivery process.

you have a discount code but will not apply to your order, please check the following: · You have added items to your basket BEFORE applying the code · The code does have restrictions – one per customer and an expiry date, these will be sent with the code. · If your code still won't apply, then please place your order as normal and then email us with your order number, the team can then apply the code retrospectively.

Our shipping costs are calculated by unit, the minimum charge is £4.67 (+VAT and fuel surcharge at 20%) for one unit, which covers the following: 1.5kg bags = 5 or 10 per box (depending on order quantity) | 16kg sacks = 1 per box | Bread mix 6 packs = up to 3 per box (18 x 500g Bags) | Books = free when bought with other products, 1 per box if bought alone. If you place an order over the value of £50 (after any discounts have been applied) then your shipping charge is free for most of the UK! (Please note that free delivery offer is not available in the Scottish Highlands and Islands, Channel Islands, Isle of Man, Isles of Scilly and Isle of Wight). We are not currently able to deliver to Northern Ireland.

We deliver to the UK Mainland, where delivery is free on orders over £50 (after any discounts have been applied, excludes Highlands & Islands). Any deliveries to the Scottish Highlands & Islands, Channel Islands, Isle of Man, Isles of Scilly and Isle of Wight may take a few extra working days and will be subject to additional charges. Free delivery offer is not available in these areas. At present we are not able to deliver to Northern Ireland.

Please email info@cotswoldflour.com with photos of your damaged delivery and state your order number. The team can then resolve any issues you have.

Under normal circumstances, we would exchange these for you, however due to Covid-19 we are unable to accept returns. Please do keep the incorrect flour/ extra order with our compliments and if you are unable to use the flour then please do donate to a local charity or food bank.

Please note our collection days are Tuesday & Thursday between 9am and 4:30pm.

Yes, all our packaging is recyclable!

Due to increased lead times from bag suppliers we sometimes have to use plain bags with a label on to ensure we are still getting flour to our customers as quickly as possible, whilst waiting for our normal bags to arrive. Rest assured; you will have received the correct flour but please do contact the team if you have any concerns.

Please do send an email to info@cotswoldflour.com and one of the team will endeavour to respond within 24 hours, weekdays only.

We currently do not supply yeast, but watch this space….!

White flours will have a minimum of 6 months and wholegrain flours will have a minimum of 3 months on their best before when delivered (unless otherwise stated as part of a short-dated/overstock offer). We always endeavour to send you the freshest flour possible. Please store the flour in an airtight container away from any strong smells or direct sunlight to keep the flour in the best possible condition.

If you notice an issue with the consistency or quality of the flour you receive, please contact us on complaints@cotswoldflour.com at your earliest convenience. We will need to know the product name, the best before date and/or batch number printed on the top of your pack, and the issue you are having. We may request photos of the bag or the flour. We take quality control very seriously and will look into any issues raised as a priority.

We can't give out nutritional advice with regards to medical conditions. We suggest that you consult a doctor or nutritionist before making any decisions about your diet with reference to your specific condition(s). All of our flour contains GLUTEN, and may contain trace amounts of SOYA. We are a nut-free and mustard-free site. If you encounter any issues with allergens related to your flour, please contact us on complaints@cotswoldflour.com at your earliest convenience. We will need to know the product name, the best before date and/or batch number printed on the top of your pack, as well as more information about the issue you are having.